Your Privacy Is Our
Top Priority

slo16 ("we", "us", or "the platform") provides a safe and reliable online casino and sports betting service for players in Bangladesh. When you use our website, you share certain personal information with us. This privacy policy fully informs you of how that information is handled.

Please read this policy carefully. By using slo16's services, you will be considered to have given your consent to the terms of this privacy policy. If you have any questions, please contact our support team.

Section 1

What Information We Collect

We collect various types of information to operate the slo16 platform and provide you with quality service. The categories of that information are listed below:

1.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID card or passport number (for identity confirmation)
• Address (including billing address)

1.2 Contact Information

• Email address
• Mobile number

1.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.4 Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Login time and date
• Cookie data

1.5 Gaming Activity Information

• Play history and betting records
• Bonus claims and wagering progress
• Account balance and transaction details

Section 2

How Information Is Collected

slo16 collects your information in the following ways:

2.1 Direct Collection

Information you provide yourself is collected directly when you create an account on our platform, log in, make a deposit or withdrawal, contact us via live chat, or request support by email.

2.2 Automatic Collection

When you browse the slo16 website, certain technical information is automatically collected through cookies, log files, and similar technologies. This information is used to improve your experience and ensure the security of the platform.

2.3 Collection via Third Parties

We work with trusted third-party service providers for identity verification, fraud prevention, and payment processing. They may securely transfer necessary information to us.

Section 3

How Your Information Is Used

slo16 uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your identity and contact information is essential for creating, maintaining, and managing your account. Without this information, we will not be able to provide you with login access, bonuses, or payment services.

3.2 Identity Verification and Security

We carry out identity verification to prevent fraud, counter money laundering, and ensure account security. Your identity documents and financial information may be used in this process.

3.3 Transaction Processing

Financial information is used to process your deposit and withdrawal requests and to confirm transactions. The minimum deposit at slo16 is ৳100 and the minimum withdrawal is ৳500.

3.4 Customer Support

When you contact us via 24/7 live chat or email ([email protected]), your account information is used to provide effective assistance.

3.5 Service Improvement

We use technical and gaming activity information to analyse the user experience and make the slo16 platform more usable and effective.

3.6 Compliance with Legal Obligations

Information may be used as needed to meet applicable legal obligations, resolve disputes, and enforce our agreements.

Section 4

Data Storage and Security

slo16 takes industry-standard technical and organisational measures to keep your personal information secure.

Please be aware that no method of transmitting data over the internet can guarantee complete security. We make every effort to protect your information, but absolute security cannot be guaranteed. It is your responsibility to keep your account password confidential and to log out when not using the platform.

Section 5

Sharing Information with Third Parties

slo16 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer service providers), identity verification, and technology services. These providers receive only the information necessary to fulfil their responsibilities and are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Where required by a court order, government directive, or applicable law, we may be obliged to provide your information to the relevant authorities.

5.3 Fraud and Security

Necessary information may be shared with the relevant authorities to assist in investigations into fraud, money laundering, or other unlawful activity.

5.4 Business Transfers

If slo16's business is merged, acquired, or restructured, user information may be transferred. In such a case, we will notify you in advance and the terms of this privacy policy will remain in effect.

Outside the circumstances listed above, your information will not be shared with any third party without your consent.

Section 6

Cookies and Tracking Technologies

slo16 uses cookies and similar technologies to improve your browsing experience.

6.1 What Are Cookies?

Cookies are small text files stored on your device. They help websites remember your preferences and personalise your experience.

6.2 Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the platform, such as maintaining your login session.
• Functional cookies: Remember your language preferences and other settings.
• Analytical cookies: Help us understand how users are using the platform so we can improve the service.
• Security cookies: Help detect fraud and unauthorised access.

6.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may mean that some platform features do not work correctly.

Section 7

Your Rights

As a slo16 user, you have the following rights over your own personal information:

7.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your information from our support team at any time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, please let us know. We will correct it as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted by closing your account. However, some information may need to be retained for a specified period to meet legal obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may ask us to restrict the processing of your information, for example while a dispute about the accuracy of the information is ongoing.

7.5 Right to Data Portability

You may request to receive information collected directly from you in a structured, commonly used format.

7.6 Right to Object

You may object to the processing of your information on the basis of our legitimate interests. We will evaluate your objection reasonably.

To exercise these rights, please contact us via our 24/7 live chat or by email at ([email protected]).

Section 8

Data Retention Period

slo16 retains your personal information only for as long as is reasonably necessary to fulfil the purposes described in this policy, or for the period required by law.

8.1 Active Accounts

While your account is active, we retain all information necessary to provide our services.

8.2 After Account Closure

Even after account closure, transaction records and identity verification information may be retained for a specified period for audit purposes, legal claims, or dispute resolution.

8.3 Marketing Data

If you opt out of our promotional communications, a limited record of your identity may be maintained to confirm that preference.

Once the retention period ends, your information is securely deleted or anonymised.

Section 9

Protection of Minors

slo16 is strictly not for use by anyone under the age of 21. We do not knowingly collect or process personal information of anyone under the age of 21.

We take age verification steps at the time of account registration. If evidence comes to our attention that a person created an account while under the age of 21, we will immediately close that account and delete the associated information.

If a parent or government authority believes that a minor is using our platform, please notify us by email at [email protected].

Section 10

Changes to the Policy

slo16 may update this privacy policy from time to time. If there are changes to our services, applicable law, or business processes, this policy will be revised accordingly.

10.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A prominent notice will be displayed on our website.
• The "Last Updated" date on this page will be changed.

10.2 Use After Changes

If you continue to use the platform after the revised policy takes effect, you will be considered to have agreed to the new policy. If you do not agree with the changes, you have the option to close your account.

We recommend that you review this policy regularly.

Section 11

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

We take all privacy-related requests seriously and will get back to you as soon as possible.

To learn more about the terms and conditions of all slo16 services, visit our Terms and Conditions page. To learn about responsible gaming, visit our Responsible Gaming page.